13Vapes Returns & Refunds Policy

Not completely satisfied with your purchase? No worries—we’re here to help. Our 30-day return policy gives you flexibility and peace of mind when shopping with us.

How Do I Return Something?

If you need to return an item, follow these simple steps:

1. Check EligibilityYour item must be unused, in its original packaging, and in the same condition as when you received it.Returns that do not meet these criteria may not be accepted.
2. Initiate Your ReturnContact us via email at chargeclouds@gmail.com or Live Chat with your full name, order number, and reason for return.
3. Return ShippingOnce we approve your request, we’ll provide return instructions.You must return the item using a tracked shipping method to ensure safe delivery.

Return Address:
13Vapes Ltd
Address provided after return approval via email for security and tracking purposes

Note:

• Return shipping costs are your responsibility unless otherwise stated.
• Refunds are processed after we receive and inspect the returned item.
• Delivery costs are non-refundable.

What if My Item Is Faulty or Defective?

If you receive a product that isn’t functioning correctly:

1. Contact us via email or Live Chat with your order number and a description of the issue.
2. We may request images or a short video showing the fault.
3. If confirmed as faulty, we’ll issue a voucher equal to the product’s value, allowing you to place a new order for a replacement.

What Items Are Non-Returnable?

For health and hygiene reasons, we cannot accept returns of:

• Opened e-liquids
• Used tanks, atomisers, or pods
• Vape kits or accessories without original packaging
• Drip tips (mouthpieces)
• Opened coils or refillable pods

If you’re unsure whether your item qualifies, please contact us—we’re happy to help.

How Do Refunds Work?

• Once we receive and inspect your return, we’ll process a refund using your original payment method.
• Refunds typically take 3–5 business days, depending on your bank.
• Delivery charges are non-refundable, except in cases where:The product is faulty or misdescribed.There was a significant delay beyond the promised delivery timeframe.

Can I Cancel My Order?

• Before Dispatch: If your order hasn’t shipped yet, contact us ASAP, and we’ll cancel it and issue a full refund.
• After Dispatch: Unfortunately, we cannot cancel orders that have already been shipped. However, you can return the order once it arrives by following the return process.

Need Further Assistance?

We’re here to help!

• Email us: chargeclouds@gmail.com
• Live Chat: Available on our website during business hours

Our team is dedicated to making your shopping experience easy and stress-free.